Frequently Asked Questions
Everything you need to know about your Glidewell Direct experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Processing times may vary during peak seasonal launches.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my shipment in real-time?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Currently, Glidewell Direct ships to the United States and Canada. We are working on expanding our international shipping options in the near future.